Committed to Transparency

01. Definitions

‘The Company’ refers to Rebellion Creative Limited. ‘The Client’ refers to the party or any person acting on their behalf with whom the Company contracts. PO = Purchase Order / VAT = Value Added Tax.

02. Pricing & Services

All charges and prices for services carried out by Rebellion Creative Limited are subject to VAT (where applicable) at the prevailing rate. All estimated prices, whether written or verbal, pertain only to the services listed and mentioned. Any additional services required will be quoted for in advance and charged accordingly. Delivery and courier services are additional.

03. Proposals

Every proposal we deliver to a new or existing client outlines all elements which have been discussed during preliminary meetings and discussions. At this juncture, we provide details and fees for the elements we have discussed which have to be approved prior to engagement.

Once a proposal has been submitted, any actions, communications, or requests from the client relating to the works outlined within that proposal shall be deemed as authorisation to proceed with the project or specific tasks detailed. This authorisation constitutes acceptance of the terms, scope, and associated fees as presented in the proposal.

04. Purchase Orders & Invoicing

A signed purchase order, preferably with a PO number and project value, must be raised for the full quoted and agreed amount before work commences on any job. Additional purchase orders may be required for extras such as distribution, storage, deliveries, or mailing.
All work is billed either monthly or upon the completion of each project stage or based on the agreed hourly rate.

05. Amendments & Changes

All estimates are based on expected or agreed design time and include two sets of author’s corrections where alterations are requested by the Client. Should there be a change in brief, Rebellion Creative Limited will inform the Client of any extra costs in advance.

06. Project Schedules & Delays

All projects are planned according to an agreed schedule. Non-adherence to this schedule by the Client may result in delays. Rebellion Creative Limited will advise the Client of any potential delays and provide alternative solutions where possible, which may incur additional costs.

07. Critical Completion

At Rebellion Creative Limited, we understand that smooth project progression relies on timely input and collaboration from both parties. Therefore, if a project reaches a stage where work cannot proceed due to the absence of required materials, data, or feedback from the Client, the entire value of the project will be considered complete and billable.
In such cases, Rebellion Creative Limited reserves the right to invoice the full remaining balance of the project, regardless of the stage of completion. This ensures that the resources allocated to your project are compensated for the time invested, even when delays are outside of our control.
No further work will be undertaken until all outstanding materials are received, and the full invoice has been settled. This policy protects our ability to maintain project timelines and ensures fairness in managing delays that are not within our control. We encourage clients to provide all necessary information promptly to avoid delays and additional costs.

08. Liability & Responsibility

While every effort will be made to achieve agreed delivery deadlines, Rebellion Creative Limited cannot accept liability for missed deadlines due to circumstances beyond its control.

09. Postponement and Cancellation

You may cancel a project at any time; however, please note that the initial deposit is non-refundable. Should any project resulting from a formal proposal be postponed or cancelled, Rebellion Creative will invoice for all work completed up to the point of postponement or cancellation. This includes time spent on research, planning, creative development, meetings, and any associated administrative tasks.

The client shall not unreasonably withhold acceptance of, or payment for, the project. If, prior to completion, the client observes any non-conformance with the agreed plan, Rebellion Creative must be promptly notified to allow for necessary corrections. Rejection of the completed project or cancellation during its execution will result in forfeiture of the deposit and may also incur additional billing for labour, materials, or expenses up to that point.

Upon cancellation, all design elements, materials, or assets produced by Rebellion Creative remain the property of Rebellion Creative and must be returned or deleted as directed. Any unauthorised use of these materials will result in appropriate legal action. The client shall bear all costs, expenses, and reasonable legal fees incurred in any action brought to recover payment under this agreement.

10. Payment Terms

For new clients, payment for the full or partial amount (plus VAT) may be required before project commencement. For subsequent invoiced work, full payment is due within 30 days of the invoice date. Rebellion Creative Limited reserves the right to charge 2% interest per month on overdue accounts.

11. Ownership of Work

All creative work, digital files, and related correspondence produced during a project remain the property of Rebellion Creative Limited until full payment has been made, and all project costs have been cleared.

12. Client Responsibilities

It is the responsibility of the Client to ensure that all materials supplied to Rebellion Creative Limited, such as images, diagrams, logos, and intellectual property, have the appropriate copyrights, licenses, and permissions for use in the commissioned project.

13. Domain, Hosting, and SSL Renewals

All domain, hosting, and SSL certificate renewals are due in full prior to their respective renewal dates. Failure to remit payment for any associated invoice before the renewal date will result in the immediate disconnection of services. This includes the deactivation of websites and any related email services, which will cease functioning until full payment is received and services are restored

14. Third-Party Services

Rebellion Creative Limited reserves the right to commission freelance support or outsource any job if it is in the best interest of the Client. Any outsourced work remains the responsibility of Rebellion Creative Limited.

15. File & Project Retention

Rebellion Creative Limited will hold any supplied files and materials for up to 12 months. Should the project resume, it will be completed according to the original cost schedule, provided the project scope remains unaltered.

16. Errors & Proofs

Once final proofs or materials have been signed off by the Client, Rebellion Creative Limited cannot be held responsible for any errors in the final printed or digital product.

17. Disputes & Claims

Any loss, quality, or damage issues must be reported within five clear working days of delivery. Claims must be made in writing within three working days after the issue is reported. Rebellion Creative Limited will not accept responsibility for issues reported outside this timeframe.

18. Dispute Resolution

In the event of a bona fide dispute, the parties shall attempt to resolve the matter in good faith or through mediation. It is the Client's responsibility to inform Rebellion Creative Limited immediately of any issues that may lead to a dispute.

19. Exclusivity & Intellectual Property

Rebellion Creative Limited cannot guarantee exclusivity of any marketing concept, strategy, design, or intellectual property provided. It remains the Client’s responsibility to seek copyright protection for any creative work provided.

20. Cancellation

If a project is cancelled by the Client at any stage, Rebellion Creative Limited will invoice for the proportion of work completed, including compensation for any booked design time or supply costs accrued.

21. Company Credit & Self-Promotion

Rebellion Creative Limited reserves the right to add company credit on printed or digital projects unless instructed otherwise. The Company may also use initial creative concepts and final design work for self-promotion unless otherwise agreed with the Client.

22. Force Majeure

Rebellion Creative Limited shall not be liable for any delay or failure to carry out services due to circumstances beyond its control, such as Acts of God, war, fire, flood, or industrial disputes.

23. Lien Over Materials

In the case of unpaid invoices, Rebellion Creative Limited reserves the right to retain a lien over any product, data, or materials until payment has been made in full.

24. Service Withholding

Rebellion Creative Limited reserves the right to withhold the supply of goods or recall services, including web hosting, in the case of unpaid invoices.

25. Amendments to Terms

These Terms & Conditions may be amended by Rebellion Creative Limited at any time. Clients will be notified of any changes.